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GroundedChat
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Chatbots trained on your own documents

Answers your customers can trust.

GroundedChat turns your help articles, policies and product sheets into a chat widget for your site. It answers only from them, says so when they don’t cover a question, and tells you what it couldn’t answer.

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Free plan. No card needed. Or try a live demo

GroundedChat on a store’s help page

Learns from

  • PDF
  • Word
  • PowerPoint
  • Images
  • Text
  • Markdown
  • Q&A pairs
  • Snippets

How it works

Live on your site in an afternoon

No training runs, no flow builder. If it’s written down, your chatbot can answer it.

  1. 1

    Add what you already know

    Upload help articles, policies or product sheets, up to 25 MB each. Write Q&A pairs for the questions you get every day.

  2. 2

    Try it, then publish

    Ask the draft anything in Preview. Visitors only get the version you publish, so edits never go live by accident.

  3. 3

    Put it on your site

    Allow your domain and paste one script tag. No website? Share a link and people can chat in their browser.

Features

Built for answers you can stand behind

A chatbot that makes things up costs you more than one that says nothing. GroundedChat is built to do neither.

Answers only from your documents

It answers from what you upload and nothing else: no web search, no guessing. Each transcript lists the documents behind the answer, so you can check it against your own policy.

Knows what it doesn't know

No answer in your documents? It says so. The question lands on your list so you can fill the gap.

Leads, not just chats

Ask visitors for their contact details, then follow up with the ones who were ready to buy.

See what people ask

Read every conversation with the live version, with daily volume and answer ratings at a glance.

Yours, on your sites only

Your colors, logo and greeting. The widget only loads on the domains you allow.

Who it's for

Wherever the answers are already written down

If people ask the same questions and the answers live in documents, GroundedChat can take the first reply.

  • A shop counter with folded sweaters and a parcel, and a chat bubble linked to a highlighted line in a policy sheet

    Online stores

    Shipping, returns, sizing and stock questions, answered from your policies at any hour, with a lead form for shoppers who are ready to buy.

  • A laptop with a web app and an open chat widget, next to help articles with one line highlighted

    Software help centers

    Point it at your docs and help articles. Customers get the steps from your own docs, and your team sees which articles are missing.

  • An employee at a desk with an open policy binder, and a chat bubble linked to a highlighted line in it

    Internal help desks

    HR policies, IT guides and onboarding docs behind a share link. Staff stop waiting for a reply to a question that is already written down.

Live demos

Try it on a real website

Each demo is its own site with the widget pasted in, exactly as yours would be. Ask it anything it should know, and something it shouldn’t.

One line

Paste it in. It works on any site.

The widget runs in its own frame, so your site’s styles can’t break it and it can’t break your site. Shopify, WordPress, Webflow or hand-written HTML.

<!-- before </body> -->
<script
  src="https://groundedchat.com/embed.js"
  data-chatbot="your-chatbot-id"
  async>
</script>

Pricing

Start free. Grow when it pays for itself.

Every plan has the same grounded answers, releases and analytics. Plans differ in how much they hold.

  • Free

    Try it on one site.

    $0/ month

    • 1 chatbot
    • 100 visitor messages a month
    • 5 MB of documents
    • 1 seat
    • Standard models
    • 1 webhook endpoint (experimental)
    Start free

  • Starter

    For a small business with a help center.

    $19/ month

    • 3 chatbots
    • 2,000 visitor messages a month
    • 50 MB of documents
    • 3 seats
    • Premium models
    • 3 webhook endpoints (experimental)
    Start free

  • Pro

    Coming soon

    Your brand, for a growing team.

    Price to come

    • 10 chatbots
    • 10,000 visitor messages a month
    • 500 MB of documents
    • 10 seats
    • Premium models
    • Your logo, no “Powered by”
    • 10 webhook endpoints (experimental)
    Ask for early access

  • Business

    Coming soon

    Many chatbots across teams and brands.

    Price to come

    • 50 chatbots
    • 50,000 visitor messages a month
    • 5 GB of documents
    • 50 seats
    • Premium models
    • Your logo, no “Powered by”
    • 25 webhook endpoints (experimental)
    Ask for early access

Prices in US dollars. Files are up to 25 MB each, within your plan’s document storage.

FAQ

Questions, answered

What does it answer from?

Only the knowledge you give it: uploaded documents, Q&A pairs and text snippets. Q&A pairs count as verified answers, so use them for the questions you want answered word for word.

What happens when it doesn't know?

It replies with your fallback message instead of guessing, and the question appears under “Questions it couldn't answer”. Add a document, a snippet or a Q&A pair, publish, and it knows next time.

Can I see where an answer came from?

Yes. Every conversation is logged, and the transcript lists the documents retrieved for each answer. Visitors only see the answer.

Which files can I upload?

PDF, Word, PowerPoint, images, plain text and Markdown, up to 25 MB each and within your plan's document storage (5 MB on the Free plan).

Do I need a website?

No. Every chatbot also has a share link that opens it in the browser. It's handy for internal help desks or a link in your email signature.

Can my team work on it together?

Yes. Paid plans include seats for teammates. Admins manage settings and leads, and everyone can improve the knowledge.

Put your help center to work.

Sign in and your workspace is ready. Your first chatbot takes minutes.

Start free