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GroundedChat
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Internal help desks

An AI chatbot for your internal help desk

HR and IT answer the same questions every week, and the answers are already in a policy or a guide. GroundedChat answers staff from those documents, with no website needed.

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An employee at a desk with an open policy binder, and a chat bubble linked to a highlighted line in it

Questions it can take

  • How many days of leave can I carry over?
  • How do I connect to the office VPN?
  • What can I claim as a travel expense?
  • Who approves a new laptop?

What you give it

  • HR policies and the staff handbook
  • IT setup guides
  • Onboarding documents
  • Expense and travel policies

PDF, Word, PowerPoint, images, plain text and Markdown, up to 25 MB each. Add Q&A pairs for the questions you want answered word for word.

Why GroundedChat

Answers you can stand behind

  • No website needed

    Every chatbot has a share link that opens it in the browser. Anyone with the link can chat, so share it only with your staff.

  • Answers from the policy, word for word where it matters

    It answers only from what you upload. Write Q&A pairs for the questions you want answered exactly; the chatbot treats them as verified answers.

  • It says so when the policy is silent

    A question your documents don't cover gets your fallback message instead of a guess, and lands on your list so you can fill the gap.

  • Keep it current together

    Paid plans include seats for teammates, so HR and IT can each keep their own documents up to date.

How it works

Live in an afternoon

  1. 1

    Upload your policies and guides

    Add the staff handbook, HR policies and IT guides as PDF, Word, PowerPoint, text or Markdown, up to 25 MB each.

  2. 2

    Try it, then publish

    Ask the draft anything in Preview. Staff only get the version you publish, so edits never go live by accident.

  3. 3

    Share the link

    Every chatbot has a share link that opens it in the browser. Send it to your staff or pin it where they already ask questions.

FAQ

Questions, answered

Is the share link private?

No. Anyone with the link can chat with the published chatbot. Share it only with your staff, and leave out documents that must stay confidential.

Can we put it on our intranet instead?

Yes. Allow your intranet's domain and paste the script tag there. The widget loads only on the sites you allow.

Can HR and IT each have their own chatbot?

Yes. Paid plans include several chatbots, and each one answers from its own documents.

Also for

Other places it fits

Try it on your own documents.

The Free plan needs no card. Your first chatbot takes minutes.

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